سياسة الاسترجاع

**Welcome to Smart Commerce**



 

This Privacy Policy outlines the manner in which we handle personal data, including but not limited to payment details and other information collected from you or from other sources, or provided by you ("Information") in connection with your use of www.ecommerce.smart-link.ae and/or the Smart Commerce mobile application (collectively, the "Platform"), services, and applications (collectively, the "Services"). We understand the importance you place on your Information, and we are committed to safeguarding and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By utilizing our Services, you consent to the handling of your Information as per this Privacy Policy.



 

References in this Privacy Policy to "we," "our," or "us" (or similar) refer to Smart Commerce. References to "user" or "you" (or similar) refer to you as an individual or a legal entity, as applicable.



 

**WHAT INFORMATION WE MAY COLLECT FROM YOU**



 

We may collect and process the following Information about you:



 

- Information you provide by completing forms on our Platform, including details submitted during registration for our Platform, co-registrations (e.g., social media logins), subscribing to our Services, submitting content, or requesting additional services.

 

- Information you provide when participating in contests or promotions via our Platform, providing reviews, testimonials, or feedback on our Platform.

 

- Information you provide or we collect when reporting issues with our Platform.

 

- Records of communications when you get in touch with us.

 

- General, aggregated, demographic, and non-personal Information.

 

- If you download or use our mobile application, we may access information about your location and your mobile device, including a unique identifier for your device.

 

- Transaction details conducted through our Platform and order fulfillment information.

 

- Information about your computer, including but not limited to your IP address, operating system, browser type, and data about your general internet usage (e.g., through technologies like cookies, tracking pixels, web beacons, etc.).

 

- Your email address and/or mobile number from a third party if you have consented to the sharing of your Information with us.

 

- Any other Information we deem necessary to enhance your experience on the Platform.



 

**HOW WE WILL USE YOUR INFORMATION**



 

We may use Information held about you in the following ways:



 

- To provide you with information, products, or services you request from us or that we believe may interest you, where you have consented to be contacted for such purposes.

 

- To provide you with location-based services such as advertising, search results, and other personalized content.

 

- To fulfill our obligations resulting from contracts between you and other entities using our Platform or between you and us.

 

- To enhance our Services and deliver a better, more personalized experience to you.

 

- To ensure that content from our Platform is presented in the most effective manner for you and your device.

 

- To notify you about changes to our Services.

 

- For any other reason we consider necessary to enhance your Platform experience.

 

- To administer and manage our incentive programs, fulfill your incentive requests, and allow you to participate in sweepstakes, notifying you if you are a sweepstakes winner.



 

**TO WHOM WE MAY DISCLOSE YOUR INFORMATION**



 

Information about our customers is integral to our business. We share your Information as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:



 

**Other Businesses**: To offer our Services, we may engage with affiliated and non-affiliated service providers (e.g., logistics businesses for product delivery, marketing companies, payment processors for online transactions, etc.). We may involve other businesses in your transactions, who may store your Information in a digital wallet to improve your use of our Services. These businesses are expected to use your Information solely for the purposes intended. We may also receive Information from these businesses (e.g., updated delivery and address information), which we may use (e.g., to correct our records and deliver your next purchase). By using our Platform, you freely and specifically consent to the transfer, storage, use, and disclosure of your Information among affiliated businesses and/or non-affiliated service providers, regardless of their location. These businesses will be contractually bound to uphold the confidentiality of your Information.



 

**Marketing and Promotional Offers**: We may use your Information to provide information about goods and services that may interest you, enhancing your Platform experience with service messages, new features, enhancements, special offers, and events. We may contact you through various channels, including emails, push notifications, web notifications, postal mail, telephone, in-app messages, WhatsApp messages, and news feed cards. We may also permit third parties to use your Information, such as providing advertisers with Information to help them reach their target audience or to meet our commitments to advertisers (e.g., displaying their advertisements to a target audience). Additionally, you may be required to provide additional Information to participate in some of our market research activities, including competitions and promotions. For example, if you win a competition, you may need to provide further personal data to confirm your eligibility and receive your prize. This Information may be collected by us, our co-sponsors, or vendors for the promotion. Please review the privacy policies of these third parties to understand how they may use any collected information.



 

**Business Transfers**: In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred assets.



 

**Protection of Our Platform and Others**: We may disclose account and other Information when we believe it is necessary to comply with the law, law enforcement investigations, or to protect the rights, property, or safety of our users or others. This may include sharing information with other companies and organizations for reasons such as fraud protection and credit risk reduction. Please note that our Platform may contain links to websites of partner networks, advertisers, and affiliates. These websites have their own privacy policies, and we do not accept any responsibility or liability for them. Check these policies before providing personal data or other information to these websites.



 

**HOW WE STORE YOUR INFORMATION**



 

The Information collected from you may be transferred to, stored, and processed by staff working for us or our suppliers. This staff may engage in fulfilling your orders, processing payment details, and providing support services. We will retain your Information as long as necessary to fulfill the purposes outlined in this Privacy Policy or as permitted or required by law. Your Information may be transferred, stored, processed, and used by our affiliated companies and/or non-affiliated service providers in one or more countries. Your payment details may be transferred to and stored with our affiliated companies to process payment details and provide support services.



 

**WHAT SECURITY MEASURES WE APPLY**



 

We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your Information is treated securely and in accordance with this Privacy Policy. We protect against unauthorized access, alteration, disclosure, or destruction of your Information. For instance, we use encryption technology during Information transmission to our Platform, along with external and on-host firewall technology to prevent network-level attacks. Only authorized employees, contractors, and agents who need access to your Information in connection with their services are allowed to access it.



 

It is important for you to protect yourself against unauthorized access to your password and devices used to access our Services. You are responsible for maintaining the confidentiality of your password, and we recommend signing out when finished using shared devices. Unfortunately, transmitting information over the internet is not entirely secure. Although we strive to protect your Information, we cannot guarantee the security of Information transmitted



 

 to our Platform, and any transmission is at your own risk.



 

**HOW CAN YOU ACCESS AND AMEND YOUR INFORMATION?**



 

You can access various information related to your account and interactions with the Platform, enabling you to view and, in certain cases, update your Information. Examples of such information include:



 

- Current information regarding recent orders.

 

- Personally identifiable information (e.g., name, email, password, communication preferences, personalized advertising preferences).

 

- Payment settings, including credit card information.

 

- Email notification settings.

 

- You can opt out of receiving future marketing communications from us at any time by adjusting your customer communication preferences through the unsubscribe link within email communications. For marketing through your mobile application, you can adjust your notification settings in the general section of your mobile device.



 

Our system may place cookies when you log onto our Platform to ensure an enjoyable user experience and enable the full functionality of the Platform. You may disable cookies by changing your browser settings. However, disabling cookies may impact how our Platform works, potentially preventing access to certain areas or functionalities. For example, performance cookies collect information about your Site usage, such as which pages you visit most frequently, allowing us to provide targeted and relevant choices to enhance your Site experience.



 

We may retain a copy of your Information for compliance purposes. When you update Information, we may retain a copy of the prior version for our records.



 

**WHAT IF WE CHANGE OUR PRIVACY POLICY?**



 

Our business evolves, and as such, our Privacy Policy may need to change. We will post the current version of this Privacy Policy on the Platform, and each such change will be effective upon posting on the Platform or as of the date designated by us as the "effective date." We may also periodically send reminders of our notices and conditions via email, but you should regularly check the Platform for recent changes. You are responsible for routinely reviewing the Privacy Policy. Continued use of the Platform following any changes constitutes your agreement to the modified Privacy Policy.



 

**HOW YOU CAN CONTACT US**



 

If you have any concerns about your Information on the Platform, please contact us at legal@ecommerce.smart-link.ae with a detailed description, and we will work to resolve it.

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